The Government inspects issues on quality of electronic public service
Minister of Information and Communications Dauren Abayev reported that Government for citizens unites nearly 350 front offices throughout the country. Over 20 thousand employees annually provide more than 40 million services based on the one-stop-shop principle.
At the same time, the State Corporation regularly introduces new approaches and tools, aimed at increasing client-orientation. For instance, from the beginning of the year, such services as document readiness sms-notification, telegram-bot, home delivery of ready documents, getting information on the electronic government portal without EDS, free Wi-Fi in the PSCs of Astana and Almaty were launched.
There are 70 mobile PSCs, which make more than 13 thousand trips a year, and function to service residents of remote settlements. A project is being implemented in cooperation with Kazpost for providing public services in the offices of national post operator, the network of which covers most settlements of the country.
By the instruction of the Head of State, Government for citizens pays special attention to creation of barrier-free environment for people with disabilities. This year saw the launch of the service on-line sign language interpretation for people with hearing and speech difficulties. There are ramps and call buttons for wheelchair users, information signs with Braille text, and tactile paths for the visually impaired, installed in front offices of the corporation. In addition, people with disabilities of Groups I and II can get “Government for Citizens” services at home.
In future, the State Corporation plans to intensify work in such areas as the provision of electronic services without EDS, proactive providing of services, introduction of the single-application principle and transition to extraterritoriality.
Source: The Prime Minister of Kazakhstan