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Our Smart Doctor

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Surely each of us, coming to the clinic, have been facing with endless queues, filling piles of unnecessary papers, and often the loss of patients’ cards. No wonder that people tend to blame doctors in all sins, complaining about their indifference and bureaucracy. The capital’s authorities have decided to combat it vigorously – with the help of so-called smart technologies.

Doctors of the capital’s Polyclinic No. 9 were the first to abandon paper-based ambulatory cards – now they will follow-up the histories of diseases using computers.

They say that doctors understand even the illegible handwriting of their colleagues. So, it is very misleading. Doctors say that doodles are one of the reasons that propelled the creation of digital card. But the main problem is still constant loss of paper maps.

“Single Medical Card is convenient and easy to use. It is available to the user (doctor) of any level of PC knowledge. A person will only be required to have PIN (Personal Identification Number), which the doctor will enter into the system. There will be no need of bringing a pile of papers. At the same time, the patient will not have any access to the card, but if they wish, we can print out a medical sheet. Now doctors will be unloaded and will pay more attention to patients during admission, rather than doing paperwork”, – says the General Practitioner of the Municipal Polyclinic No. 9 Aziza Nurbayeva.

For now, the system has been introduced in the 9th and 8th polyclinics of Astana, employees of the 2nd municipal hospital will also join them. Doctors hope that very soon the electronic card will cover all the institutions.

Patients will have many advantages through the use of such a smart solution. Even in clinics around the world foreign experts can get study the history of your disease through this base. But it will be in the future. In the meantime, the paper cards have not been canceled, and thick medical cards filled in by hand are still gathering dust in polyclinics. Doctors are testing the electronic carrier, but at the same time they do not forget to print out the data and attach them to the map.

Another big problem that has become a byword is long lines, a kind of relic of the Soviet system.

According to the head of the capital’s Office of Healthcare Erik Baizhunussov, now there are electronic lines and preliminary registration for appointment. These measures allowed minimizing the flow of people in polyclinics. But some still want to come and get prompt medical care.

“The system of gadgets will also allow reducing attendance of polyclinics. It is necessary to have an opportunity to send many things to polyclinics using Wi-Fi, so that the patient could receive consultation via Skype, and a prescription for medication could be send to a patient by e-mail. Now there is no direct contact of a doctor with a patient. We’re working on it, we’ve started with pregnant women, all of them know their gynecologists, their contact phones, they can call the doctor on any subject”, – said Erik Baizhunussov.

It has really become easier to have follow-up for pregnant Astana residents. “Green corridors” have been created for them everywhere. According to doctors, previously many expectant mothers were afraid to attend polyclinics for fear of being infected, but now they are separated from other patients. Women in childbirth have their own reception office, treatment room and even a separate elevator! Now pregnant women can have an appointment with a gynecologist at once, on the same day. And in case of any ailments, they can address to narrow specialists, who also provide services only for them.

Nazira Nauryzbayeva is under follow-up from the beginning of pregnancy in the Polyclinic No. 10; she says that there are almost no queues to the gynecologist, each person comes by appointment.

“This is my second pregnancy, first time I was under follow-up in the 4th polyclinic, back then there was first-come-first-served line, it was hard, I was sitting there for hours, and now everything is convenient. It is good when you have toxicosis, you needn’t sit and suffer”, – shared the girl.

Due to the early appearance of pregnant women, pathologies, congenital malformations in early pregnancy are identified. Here the first medical care is also provided, if necessary, ambulance crew will take the future mother to the perinatal center.

Smart medicine also includes a single call-center, where you can call with any questions. The center has established relations with many medical organizations.

“People address to us for the issues of quality of treatment, assignment to polyclinics, drugs, quotas, compulsory health insurance. They call from Russia, Uzbekistan, Turkey, get information about treatment from us. 200 to 800 calls are received per day, including 15-20 calls from pregnant women”, – said the Head of the Single Health Information Call-Center of Astana Office of Healthcare Tillagul Yemberdiyeva.

In the near future, this call-center will be located in the new ambulance station. Citizens will be able to call 103, and then the calls will be sorted. In the meantime, you will receive help by calling 13-00 and 96-37-77.

In general, the project of smart medicine is long-term, some innovations can be tested by you even now, and the first results will be visible within two to three years.

Source: Akimat of Astana

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