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Government reviewed Annual Report on Consumer Protection

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Minister of National Economy, Timur Suleimenov, reported that in order to implement the assignments of the Government, the Single Methodological Approaches to Reporting and Analytical Evaluation of Activities in the Sphere of Consumer Rights Protection have been approved, which are used to prepare the annual report on the state of consumer protection.

For the further improvement of the system of consumer rights protection, the proposals of state bodies were summarized and discussed at the meetings of the Coordinating Council on Consumer Protection. The legislation of both countries of the distant and near abroad is being analyzed.

According to the information of state bodies for 2017, more than 23 thousand appeals have been submitted for consideration. The largest number of applications was received by the National Bank 13 100 (55.24%), the Ministry of National Economy 4294 (18.11%), the Ministry of Healthcare 5096 (21.49%).

By the subject of the questions, the largest number of appeals concern the spheres of financial services 13,148 (55.45%), healthcare 5020 (21.16%), housing and communal services 4000 (13%), retail trade 1798 (7.58%).

According to public consumer associations, in 2017 they received 23 673 appeals from citizens about violations of consumer rights. In terms of areas of activity, the majority was in the sphere of public services 8404 (36%), retail 5181 (22%), communication services 5353 (22%), housing and communal services 2064 (9%).

“According to the information provided by state bodies, local executive bodies and public associations of consumers for 2017 received about 50 thousand applications from consumers, of which the state bodies accounted for 47.6% of appeals, public associations 47.5%, local executive bodies 4.9 %,” T. Suleimenov noted.

Minister of Healthcare, Yelzhan Birtanov, reported on the ongoing work to protect the rights of consumers in medical services.

According to the 2017 results, 430 administrative protocols were drawn up for the amount of 8,891 million tenge. Last year 229 individuals, 87 officials and 23 legal entities were brought to administrative responsibility. 439 materials were sent to law enforcement agencies for 2017.

“The results of monitoring the safety of products show that more than 1300 orders were issued, 1024 cases of administrative violations were instituted, 415 court decisions were made, more than 40 tons of products were disposed of at trade enterprises, fines totaling more than 19.5 million tenge were imposed,” E. Birtanov noted.

According to the minister, more than 34 thousand samples of food products were examined, of which inconsistency with the requirements of technical regulations was found in 2624 tests, which was 8.3% (in 2016 – 10.4%).

As the head of the Ministry of Healthcare noted, in order to increase the consumer literacy of the population, information on the results of monitoring the safety of products through the media and social networks is regularly reported.

Deputy Consumer Prosecutor of the Republic of Kazakhstan, A. Lukin, and Deputy Chairman of the Board of Atameken NCE, R. Zhursunov also spoke about consumer protection issues.

Based on the results of the consideration of the issue, the Prime Minister B. Sagintayev noted that certain work to protect the rights of consumers is being conducted.

Many questions arise about insurance problems. They need to be settled together with the National Bank. The Prime Minister instructed the Ministry of National Economy, in conjunction with state agencies and akimats of the regions, to work out all the issues raised.

The control has been assigned to the Deputy Prime Minister E. Dossaev

Source: The Prime Minister of Kazakhstan

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