Government inspects the quality of electronic services provided to the population
The Government meeting chaired by Prime Minister Bakytzhan Sagintayev reviewed the current activities of the State Corporation Government for Citizens.
Minister of Information and Communications Dauren Abayev reported that the State Corporation unites about 350 front offices throughout the country. More than 20 thousand employees annually render more than 40 million services via the one-stop-shop principle.
At the same time, the State Corporation regularly introduces new approaches and tools aimed at improving client-orientation. For example, the beginning of the year saw launches of such services as sms-notifications of document readiness, telegram-bot, home delivery of ready-made documents, obtaining information on the e-government portal without the need for EDS, free Wi-Fi in the PSCs of Astana and Almaty.
There are 70 mobile PSCs that make more than 13 thousand trips annually to service residents of remote settlements. Together with Kazpost, a project is being implemented to provide public services in the national postal operator offices, the network of which covers most of the settlements of the Republic of Kazakhstan.
As per the instructions of the Head of State, “Government for Citizens” pays special attention to creating a barrier-free environment for persons with disabilities. This year saw the launch of the service online sign language interpreting for people with hearing and speech impairments. Front offices of the Corporation have ramps and call buttons for wheelchair users, information signs with Braille text, and tactile paths for the visually impaired. In addition, people with disabilities in Groups I and II can get “Government for Citizens” services at home.
In future, the State Corporation plans to intensify work in such areas as the provision of electronic services without EDS, proactive rendition of services, introduction of the single-application principle and transition to extraterritoriality.
Source: Government of the Republic of Kazakhstan