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“Government for citizens” to optimize the processes of rendering public services

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The Government meeting chaired by Prime Minister Bakytzhan Sagintayev considered the set of measures to optimize the processes of rendering public services by the State Corporation “Government for Citizens”.

Minister of Information and Communications Dauren Abayev reported on the transfer of public services to the State Corporation. The meeting of the interdepartmental commission on May 12 has come to a decision to transfer 37 types of public services to the 548 already provided through the State Corporation, including 27 “paper” services. Another 48 types of services, after making changes to the standards, will be rendered on a non-alternative basis only through the State Corporation, which is aimed at excluding the contact of citizens with service providers.

At the same time, the number of documents required by citizens will continue to decrease. The analysis showed that about 18 million electronic certificates were received for only for 5 state services (address information, certificate of real estate absence, of registered rights, of pension contributions and police clearance certificate). The exclusion of their demand “on paper” will significantly reduce the time and material costs of Kazakhstanis and reduce the congestion of citizens in PSCs.

Also, for private organizations and third parties, a mechanism will be implemented to request the receipt of personal data from a citizen through the e-government web portal.

In addition, from July 1, 20 state services will be available on the e-government web portal, which can be obtained without an EDS. In the future, the number of services rendered via one-time password or login and password will be increased.

Source: Government of the Republic of Kazakhstan

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