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Tuesday, September 25th, 2018

For the development of business, all public services will be digitalized on a non-alternative basis

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SME digitalization has been considered today at the meeting of the Government chaired by Prime Minister Bakytzhan Sagintayev.

Minister of National Economy Timur Suleimenov reported on the progress of the Digital Kazakhstan State Program with regards to supporting small and medium-sized businesses.

In his Address “New Development Opportunities in the Conditions of the Fourth Industrial Revolution”, the Head of State outlined the need to digitize state support received by business using the “one-stop-shop” principle, as well as the integration of information systems of state bodies in order to transition to providing individual services via the “one-application” principle.

To date, on the egov.kz portal, out of the 746 public services provided to business and the population, 452 have been automated, with more than 6.8 million users registered, receiving more than 190 million services. While more than 3.3 million users use the mobile application, more than 10 million services have been provided to them, � the Minister said.

According to him, this will make it possible to replace the work of various expert groups and commissions with automated processes that would rule out the possibility of making decisions based on subjective opinions. Along with this, when integrating the information systems of government agencies, more than 50% of documents, filling fields and terms of consideration will be reduced.

As an example, Timur Suleimenov cited the state support tool � the provision of guarantees for loans to private business entities within the framework of the BRM-2020, where the service delivery period is significantly shortened from 15 to 2 working days, the number of documents requested from 8 to 1, and form fields – from 59 to 5.

Thus, we plan all state services, including operational services, as well as measures of state support, to be digitalized on a non-alternative basis, � the Minister said.

At the same time, work is under way to create an open digital platform for business, where it is planned to place the services necessary to simplify the adoption of management decisions and automate internal processes. This is the maintenance of cash and accounting records, personnel management, control of the movement of goods and services, monitoring of the expenditure of resources, electronic document management, etc.

According to our forecasts, by the year 2022 more than 100 IT companies will publish services on the Platform, of which 10 have already been placed on it, while the number of users will be more than 150 000 entities, � he said.

The next important factor of digitalization of SMEs, according to Timur Suleimenov, is the creation of the One-Stop-Shop portal for measures of state support for SMEs. As part of this work, the Ministries of National Economy, Agriculture, Investments and Development compiled a list of 52 support tools to be optimized and automated.

At the moment, a full computerization of 15 state support measures has been carried out.

The created unified system of checks will automatically, by means of the formulas laid down in it, identify potential violators without human participation, maintain electronic protocols and regulations, monitor the results online. In case of violation of rights on the part of inspection bodies, the entrepreneur will have the opportunity to write a complaint directly to the Committee, � the Minister explained.

Thus, this system will reduce the number of unreasonable inspections, stop interference in the activities of bona fide entrepreneurs.

In turn, Deputy Chairman of the Board of NCE Atameken Eldar Zhumagaziyev informed that in order to ensure the widespread use of digitalization opportunities, it is proposed to automate the work of all BSCs established in cities and regional centers.

Self-service zones will be created in all 25 city centers and 189 business support centers in district centers and monotowns, which, with the help of consultants, will provide access to the state’s electronic services and state support measures for categories of entrepreneurs who do not have direct access to the Internet, � he said.

E. Zhumagaziyev also noted that to improve the competencies of businesspeople, especially in rural areas, this year a training program has been launched to increase digital literacy. Over 15 000 entrepreneurs will be trained annually, over 7000 people have already been trained under this program.

In addition, starting from the second half of this year, the NCE plans to in pilot-mode fully translate the work of the Business Service Centers in Astana and Almaty into digital format.

Automation will allow reducing the budget for rendering non-financial support to business, increasing coverage areas, reducing workflow, optimizing the number of consultants. Systematic work in this direction in the current year will reduce the time of rendering of state support and the number of documents required by 50% and checks 30%, which will reduce the cost of doing business by 2022 to 8.4 billion tenge , �A. Zhumagaziyev assured.

In conclusion, the representative of the NCE noted that the implementation of the Open Platform for SMEs and annual skills training will allow digitizing the activities of over 300 thousand entrepreneurs

Source: Government of the Republic of Kazakhstan

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